Fitting and Exchange Policy
Pyke has worked diligently to create a fitting guide that accurately represents our customers. Please refer to the below fitting chart to help aid you in your order, however, if you do encounter an issue with your order we have a NO HASSLE EXCHANGE guarantee on non-sale items. Sale items may not be eligible for exchange. No price adjustments will be made on sale items.
To exchange an item, please fill out our EXCHANGE REQUEST form within 10 days of receiving product.
- Items must be in unworn condition when returned without soiling or evidence of use and in original packaging.
- Pyke will issue you an RMA (Return Material Authorization).
- Please use a service that has tracking information for your package. Pyke is not responsible for any items lost in transit. Pyke and we will send the exchange items immediately. It takes, on average, 2-3 business days to issue an exchange.
Please refer to the following in the event that your recently ordered items need to be returned. If you wish to return an item for a full refund please refer to the below instructions:
To return an item, please fill out our RETURN REQUEST form within 10 days of receiving product.
- Pyke will issue you an RMA (Return Material Authorization) and email you a return Authorization.
- Pyke will issue you a refund within 5 business days upon the return of your refund item and credit your payment method as well as email you a return confirmation.
Warranty Repair Policy
Pyke Gear works hard to bring you the best fabrics, designs and Made in the U.S.A. quality and we stand behind our products. We will repair or replace any item thats performance failed in the field due to manufactures defects for 1 year. Barbed wire tears, punctures, burns, piling and other cosmetic wear due to use in the field are not covered by this warranty. Pants that are not hemmed to the correct length and wear out around the boots are not covered under warranty but can be repaired. Additionally, products that are damaged via improper laundering are not covered by the PYKE warranty. Pyke’s warranty is non transferable and is only applicable to the original purchaser of the product(s). Valid proof of purchase is required.
In order to initiate a Warranty Repair please follow the steps below.
- Email email@example.com and provide the following information - Customer Name - Original order number (if known) - Product type and nature of repair needed
- If approved for Warranty repair, Pyke will issue you a RMA (Return Material Authorization) as well as a Warranty Repair Form.
- Complete the Warranty Repair Form and return it to firstname.lastname@example.org
- Upon completion of Warranty Repair work, Pyke will return your pants to the address listed in your Warranty Repair Form.
- If an item is out of warranty and still needs repair we will gladly assist you in repairing your item at a reasonable cost.